Powering High-Touch Travel Planning for Premium Concierge Clients
Swiggy leveraged Unravel’s travel infrastructure via a dedicated web-based platform to support its concierge team serving high-net-worth customers, enabling personalized travel planning and booking without building an in-house travel stack.
Higher Average Order Value
Repeat Users
International Bookings
The Challenge
Swiggy’s concierge team required access to reliable global travel inventory and booking infrastructure to serve premium customers. Building an end to end in-house solution would have been operationally intensive, outside core competencies and time consuming.
The Solution
Unravel provided a web-based travel commerce interface tailored for concierge-led planning. The platform enabled hotel booking at B2B prices allowing Swiggy to attract customers with the best rates in the market and expand into premium travel services without in-app integration.
The Impact
Swiggy enhanced its high-touch concierge offering with global travel capabilities, strengthening retention among premium customers while maintaining operational efficiency.
